A golden moment

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Invercargill Hire branch manager Richard Marrah (second from left) and staff (from left) Gavin McCabe, Loren McKay and Caitlin Boyd with a Gold Award for excellence the company won at the Hire Industry Association of New Zealand's conference in Rotorua last week. Photo: Petrina Wright

INVERCARGILL Hire celebrated its first birthday in style, winning a Gold Award for excellence in the hire industry last week.

The awards concluded a two-day conference in Rotorua and celebrated the Hire Industry Association of New Zealand’s 40th anniversary.

Branch manager Richard Marrah said he entered Invercargill Hire into the awards to gauge where the business was at with regards to others in the industry.

“It was fantastic that we received such high recognition in our first year of operation,” he said.

“The team have put a significant amount of work into the business over the past year, and their hard work and dedication has paid off.”

Achieving the distinction of a Gold Award required significant work by Mr Marrah and his team, with two audits of the business being undertaken.

The first audit investigated policy and procedures in areas such as organisational management, documents and data security, environmental management, financial controls, insurances, occupational health, quality management, risk management, employee training and assessment.

It also included a site inspection, an inspection of the equipment and observation of employee presentation, knowledge, service and customer interaction.

The second audit assessed the business’ health, safety and well-being policy and procedures, looking at areas such as site directions, contractors and visitors, compliance with the Health and Safety at Work Act, emergency management, hazards, Standard Operating Procedures, incident/injury/illness, health monitoring, hazardous substances and chemicals.

A mystery shopper component was also a key component of the auditing process.

Invercargill Hire received a score of 91% to achieve gold status.

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