Dedication rewarded at international level

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The team at Ray White Invercargill with the Customer Satisfaction Award. Photo: Hayden Williams

RAY White Invercargill has won the Customer Satisfaction Award at the annual Ray White International Awards.

The Invercargill team was given the highly regarded accolade in recognition of continued dedication to its clients and as a reward for its leadership in customer service in 2016.

Ray White Invercargill principal Philip Brough said customer loyalty was deeply embedded in the Ray White culture and his team was passionate about providing a superior customer experience to every client.

“Having a customer satisfaction programme in place as part of our strategy ensures every person presents an opportunity for improvement and growth. We want to make sure Ray White Invercargill is providing an unrivalled service at every step of the process. Recognition for our commitment to customer satisfaction is an honour – it is without question the most important part of the service we provide,” he said.

The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction Programme and is an internationally recognised customer loyalty metric. The formulation of NPS is based on customer feedback and ranges from negative 100 to positive 100.

Ray White’s commitment to delivering the country’s leading customer service was evident in the group’s achievement of a world-class score of 78 for three consecutive years, Mr Brough said.

“To our award-winning offices, this recognises the dedication and hard work of everyone in your team to deliver the finest and most comprehensive experience for your clients. The leaders of these offices have created an outstanding environment in which everyone is deeply committed to the remarkable work they are doing for their clients,” Mr White said.

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